About Our Program
The City of Troutdale manages recycling and solid waste services through a franchise agreement with WM (formerly Waste Management), our exclusive waste collection provider. We establish service rates for garbage, recycling, and yard debris collection for all residential and commercial properties within city limits.
What We Do
The Recycling and Solid Waste program:
- Manages the franchise agreement with our waste hauler
- Establishes collection service rates for garbage, recycling, and yard debris
- Ensures compliance with State of Oregon and Metro regional waste management requirements
Your Waste Collection Provider
WM serves all Troutdale customers with standard collection of garbage, recycling, and yard debris, plus additional specialized services for both residential and commercial accounts.
Not sure what belongs in each bin? Download WM's quick reference guide for an easy-to-use sorting cheat sheet you can keep by your bins or on your refrigerator.
Rates and Billing
Residential service rates vary based on cart size, with options ranging from 20-gallon to 90-gallon garbage carts. Your basic monthly charge includes weekly collection of garbage, yard debris, and recycling in roll carts provided by WM. Additional carts and services are available for an extra monthly fee.
View current rates on the WM's rate page for complete residential and commercial rate information.
Contact WM Customer Service
To start, change, or discontinue service:
Phone: (800) 808-5901
Hours: Monday–Friday, 7:00 a.m.–5:00 p.m. | Saturday, 9:00 a.m.–1:00 p.m.
For questions about service, missed pick-ups, or billing, you can also reach WM through their website using:
- Submit a WM request
- Use live chat
- pnwrsservices [at] wm.com (Send an email)
Service alerts: Check WM's service alert page for real-time updates on delays or changes.
Collection Schedule
Single-family homes: Garbage and recycling are collected every Thursday
Holiday schedule: Collection occurs on all holidays except Christmas Day and New Year's Day.
