City staff can’t be everywhere all the time. We rely on you to help us know when there is a problem. For many of us in today’s busy world we hesitate to report an issue in our neighborhoods. When something strange is happening, whether it’s the road, the sewer, water drainage, whatever, we assume, often incorrectly, that someone else must have called it in.
Whatever the reason may be, the City really wants to hear from you. Troutdale residents are the “eyes and ears” of our Public Works Department. We would rather people “over report” a problem, rather than no one report it.
Recently, in a neighborhood, several residents noticed water bubbling up under the pavement, but no one called. They either assumed it was ground water, or someone else had called it in. It wasn’t until hours later that someone finally called it in to Public Works. It ended up being a major water pipe fracture that could have caused a dangerous situation. Public Works staff quickly attacked the problem and had it repaired in hours.
So when should you call? When you see water running down the street, coming out of the ground or the street, or any suspicious location – or if you just hear water running outside. Every street in Troutdale has pressurized water lines underground, and leaks happen. If you help us catch them quickly – we can save thousands of gallons of lost drinking water or preventable property damage. Or sometimes just make a simple adjustment to one of the many systems that may help improve your drinking water experience.
To contact Public Works, please call 503-674-3300 between 8 a.m. and 5 p.m., Monday through Friday. After 5 p.m. and on weekends, please call 503-251-4163.
Meanwhile, there is a new way for you to report non-emergency issues in our area. The mobile app and website “SeeClickFix” is replacing “YourGov.” SeeClickFix allows residents to submit non-emergency maintenance requests (and other road-related issues) for roads and bridges maintained by Multnomah County. Once submitted, your request is delivered to the county’s Road and Bridge Maintenance staff for review and routing. Unlike YourGov, you’ll be able to track the county’s response and resolution of your request on SeeClickFix.
To begin using SeeClickFix on your smartphone:
- To your smartphone, download SeeClickFix from either the Apple App Store (iPhone) or Google Play (Android).
- Once downloaded, open SeeClickFix on your mobile phone or device, click the orange plus (+) sign at the bottom of the screen to begin.
- Provide a photo if possible.
- You’ll see a map based on your location. Either type a specific address of the issue into the search bar, or simply find it on the map. Place the “x” where the issue is located, and press “next”.
- Choose the category matching the issue you’re reporting. If the issue is outside Multnomah County’s jurisdiction (e.g. a road or bridge not maintained by us), you will be given only the option to “Post to Neighbors”. The issue will be posted publicly to SeeClickFix, but NOT tracked by Multnomah County staff.
- Provide a title for your submission and a description of the issue (the more detailed, the better!)
- You can also report an issue on SeeClickFix using your desktop computer - just go to www.SeeClickFix.com
For more information and to view a list of ‘Frequently Asked Questions’, please visit multco.us.