A question we hear often, is how someone can report a problem with a street within Troutdale. Our Public Works Department now offers a new service that will help streamline the reporting process — and assist you in reaching the right person the first time, every time. In turn, it will also enable us to provide faster and more efficient resolution of street issues.
So how does it work? Let’s begin with a bit of background:
The City’s Streets Division operates, maintains, and repairs over 40 miles of local streets within Troutdale. The City operates a consistent and robust pavement preservation and maintenance program, and as a result, our local City streets currently boast an enviable Pavement Condition Index rating of 82 out of a possible 100 maximum (100 PCI is equivalent to a brand-new pavement). This proactive and highly effective pavement maintenance is made possible in large part by the local fuel tax that Troutdale voters approved in 2015.
Multnomah County has jurisdiction over 13 miles of County roadway in Troutdale, including major arterials like 257th Avenue, Cherry Park Road, Halsey Street, and Stark Street. Roads that connect Troutdale to neighboring communities.
The Oregon Department of Transportation has jurisdiction and maintenance responsibility for more than five miles of State/Interstate highways in Troutdale, including I-84, the adjacent frontage roads, and Historic Columbia River Highway east of the Sandy River.
There are even a few private streets in Troutdale. These are owned and maintained by private property owners, private road associations, or homeowners’ associations.
We realize that’s a lot of information to keep track of! So, in order to simplify things, we’ve developed a new interactive web map to assist you when you spot an issue. Some examples are: sink holes or potholes, faded or deteriorated signs or signposts, broken signs, vegetation obstructing signs or sight distance, illegal dumping, debris in the roadway, parking concerns, street sweeping, and more.
Just visit TroutdaleOregon.gov/streetproblem. Simply click on the street you have a concern about, and the map will show you which jurisdiction owns it, or is responsible for its maintenance, and how to contact them directly. As always, you can still call Public Works at 503-674-3300 to report any of these issues on any street and we will forward your concerns to the appropriate agency; and we remain your reporting agency for all water, sewer, and stormwater concerns.
You are not only the people we serve, but also the eyes and ears of the City. We hope this new service will help streamline the reporting process for you and assist you in reaching the right person the first time, every time, and in turn enable us to provide faster and more efficient resolution of street issues.
A version of this article originally appeared in the September/October 2022 edition of The Troutdale Champion.